MALIN+GOETZ is the fusion of our founders’ corresponding passions for beauty and design. partners in life, as well as business, their ethos permeates every aspect of the brand, from the meticulous efficacy of each formulation, to their iconic packaging, and to the individual architectural integrity of each of their stores. our first apothecary is located in their old apartment building in Chelsea, serving our community for more than 17 years.
Contrary to industry standards, MALIN+GOETZ is guided by a "less is more" philosophy when it comes to skincare, which starts from the top of your scalp down to your toes. less packaging, less (unnecessary) ingredients, less fuss, less waste. our uncomplicated 2-step system (cleanse+hydrate) was designed to deliver more benefits with fewer steps.
Ever since our first shop in Chelsea opened its doors in 2004, the diversity, inclusivity, and energy of New York City has been a great influence on our brand. it is in this collective spirit that we approach the creation for all our formulas. our products are and have always been gender neutral, and are made for all skin types and tones.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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